CARE INSTRUCTIONS

For cleaning, lightly dampen a soft cloth with a mild cleaning detergent and gently clean the surface of your light, mirror, or décor item. This method effectively removes dust and maintains the beauty of the weaving and wood components.

FUMIGATION NOTICE

Should your products require fumigation before importation, kindly notify us in advance. We’re prepared to provide the necessary certification to accompany your order.

WARRANTY COVERAGE

Modern Gesture products are backed by a 24-month warranty, guaranteeing against defects in craftsmanship and materials. This warranty includes the options for repair or replacement of our handcrafted mirrors, lighting, and home decor items, underscoring our commitment to quality and customer satisfaction.

WARRANTY CLAIMS

To submit a warranty claim, please return the product to Modern Gesture for inspection. The cost of return and potential re-delivery will be the customer’s responsibility. We will diligently assess the product to determine the appropriate course of action — repair or replacement.

EXCLUSIONS

Our warranty does not cover damages resulting from misuse, neglect, normal wear and tear, or unauthorised repairs or modifications. Attempts to self-repair or use of non-approved parts will void the warranty.

RETURNS AND REFUNDS OF ITEMS UNDER WARRANTY

Returns must be pre-approved by Modern Gesture. Given the artistic nature of our work, variations in material colour and texture are expected and celebrated as part of the design. Refunds, if applicable, will be issued based on the condition of the returned item, minus applicable handling fees. In assessing returns, we may consult with industry experts, with any costs for customer-sourced evaluators borne by the customer.

DISCRETION ON RESOLUTIONS

Modern Gesture reserves the right to decide whether a returned product warrants repair, replacement, or refund. If a returned item is found to be without fault or damaged through customer actions, a handling fee will be applied.

This warranty reflects our dedication to delivering exceptional, artful pieces for your space, crafted with care and designed to last.

GENERAL RETURN POLICY

For complete satisfaction, you can exchange any purchase or opt for store credit (excluding shipping costs) within 14 days of receipt, should it not meet your expectations.

Items must be returned in their original condition and packaging, accompanied by a copy of the original receipt. Please note, that return shipping is the responsibility of the customer and must be sent securely. Any costs incurred for shipping exchanges will also be borne by the customer. This ensures the process aligns seamlessly with our dedication to customer satisfaction and product integrity.

SHIPPING TERMS AND RESPONSIBILITY

Modern Gesture products are supplied Ex Works, meaning the purchaser is responsible for pickup and transportation from our facility. We ensure all items are expertly packaged for their protection, but once they leave our premises, the care and safekeeping of the goods transition to the purchaser’s responsibility, aligning with your logistic preferences and safeguarding your investment during transit.

For more information, kindly email Candice at clawrence@moderngesture.co.za